Refund & Returns Policy

At Loris Perfume Malta, we aim to ensure that all customers are satisfied with their purchase. This policy outlines the terms under which returns and refunds are accepted.

1. Returns Eligibility

Customers may request a return within 14 days of receiving their order, provided that:

• The item is unused, unopened, and in its original sealed packaging
• The product is in resalable condition
• Proof of purchase (receipt or order confirmation) is provided

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or exchange:

• Opened or used perfumes
• Products with broken or removed seals
• Items damaged after delivery due to misuse or handling
• Gift cards or promotional items

3. Return Process

To initiate a return:

1. Contact us at ufuk.kocak@paxmalta.com with your order details
2. Await confirmation and return instructions
3. Return the item in its original packaging

Returns sent without prior approval may not be accepted.

4. Refund Method

Approved returns will be processed as follows:

• A credit note will be issued for the value of the returned item
• Credit notes can be used for future purchases

Refunds to the original payment method will only be provided where required by applicable law.

5. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery
• Provide clear photos of the issue

We will review the case and offer one of the following:

• Replacement
• Credit note

6. Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect
• We recommend using a tracked delivery service, as we are not responsible for lost returns

7. Processing Time

• Returns are processed within 3–5 working days after receiving the item
• Credit notes or refunds are issued after inspection and approval

8. Contact Information

For any queries regarding returns or refunds, please contact:

Email: ufuk.kocak@paxmalta.com

Phone: 27048864

Address: The Plaza Shopping Centre, Tower Road, Sliema